The Right Products Part III

How have your clients found your switch to Arbonne?

I know a lady with rosacea who is very loyal to me, a client for over 20 years. She really trusts my judgement on these things. When I switched to Arbonne, she was very excited and trusted my judgement to advise what’s right with her. She had complete confidence in me and was excited to take on board new suggestions. It has made a difference to her as well.

Another of my clients has very sensitive and acne prone skin. She has used many products over the years. At one point, she had tried one of the Arbonne products but found it was still a bit much for her skin. She came away from them but continued using some of their makeup line. Recently, she gave trying nutritional supplement a chance. It is a daily probiotic that has helped improve her skin from the inside out. I take these as well and feel a difference when I don’t take it now. It is one of these things that you feel the difference.

So, Arbonne is not just about skincare?

Arbonne has three branches. The other two are makeup and nutrition, but I tend to lead with skin care products. I have, and do, recommend products from each of their lines, but the skin care is my passion. It is most applicable to my business. However, the relationship between the gut and your skin is huge - it is something that I am still learning about too!

Why should someone choose Arbonne skin products? What if they like their routine now?

Arbonne does not apply for all my clients. Some people have a routine or brand that they have found really works for them - that’s great! If it suits them and are not looking for a change, they should keep it up! I’m not trying to get everyone on board. First and foremost, my business is about the treatments and services I provide. The products I sell, they are an add-on. I never want someone to feel pressured to buy things from me outside of their treatment. At the end of the day, this aspect of my job is advisory. I won’t be offended by someone not purchasing the products I sell. It’s just another part of the treatment, the customer service. It is an important stage.

I’m not a salesperson by training. Having said that, the benefits of getting a facial then going home and keeping your skin up with high quality products simply makes the most sense. It maintains the best results. I recommend a core set of products at home. I give samples before they buy, especially for the key products. But delivering a good service in the salon and giving the good aftercare products speaks for itself. For example, I sell a product called Age Well in Arbonne’s anti-aging flagship range because many of my clients are looking for anti-aging elements. It comes down to the fact that I feel very strongly in the quality of them. I would be doing them a disservice by not recommending them to follow up with products I think will benefit their skin and give them lasting results.